Support

Last updated: November 13, 2026

Answers to the questions people ask most. If yours is not here, write to [email protected] and include the email of your account.

I cannot get into my account

Check that you use the same sign in method as when you registered. If you signed up with Google or Apple, use that button again rather than email and password. If it still does not work, write to us from the email of your account.

Sign in with Google or Apple

You can sign in with Google on the website and in the apps, and with Apple in the iOS app. We receive your name, email and an account identifier from them. We never see your Google or Apple password.

How do subscriptions work?

In the apps you subscribe through the App Store or Google Play, and Apple or Google bill you. The subscription renews automatically until you cancel it. If you bought it on one platform, sign in with the same account on the other to keep access.

How do I cancel or get a refund?

On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions. Access stays open until the paid period ends. Refunds go through Apple or Google: reportaproblem.apple.com for the App Store and the order history in Google Play.

How do I delete my account?

In the app, open Profile and tap Delete account, then confirm. If you cannot open the app, email [email protected] from the address of your account and ask us to delete it. We remove your profile, progress, AI questions and voice recordings within 30 days, and backup copies disappear within another 30 days. Deleting the account does not cancel a store subscription, so cancel it in the store first.

What happens to my voice answers?

When you answer an interview question out loud, the recording goes to private storage on our own server. A speech recognition service turns it into text so the answer can be graded. Nobody else can open your recordings, and they are deleted together with your account.

Something is broken

Write to us with the device, the app version or browser, and what you did right before the problem. A screenshot helps a lot.

Questions

Write to [email protected]. We usually answer within two working days.